If for some reason, you need to return part or all of your order, it's easy! Simply follow the instructions outlined below. All returns are acknowledged by email or mail and refunds will be credited to the original payment method.
1 ) Returns Goods purchased from the Southend Fancy Dress Store may be returned for a refund as long as you inform us within 3 days (starting from the day after delivery).You must take full responsibility for our goods while they are in your possession. Any item(s) for return must be sent back in itís original shipped condition, together with any original packaging Complete our Returns Form before sending good back Click Here
2) After the 7 day cooling off period: Should an item not be needed and and you fail to inform us within the 7 working days (starting from the day after delivery) we will still offer a refund but for the value of 75% of the purchase price (exclusive of shipping). We apologize that for incoming goods. Shipping, packing and insurance cannot be refunded.
3) Satisfaction If you are not entirely satisfied with an order, please contact customer services who will help resolve this.
4) Faulty Products Should a product be faulty, you should let us know immediately as we will happily exchange it for you. You should let us know as soon as possible via email within 3 calendar days from the date of delivery.
5) We will not refund items without a returns number; items that have been used, cleaned, or damaged ; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund makeup items, eyelashes, tights, wigs, underwear or masks. Some costumes have sealed wigs in such cases if the costume is not appropriate do not open the wig as once opened refunds cannot be given.
May we please ask you to additionally note:
6) Liability We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the ordered goods without our approval.
8) Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us. All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
9) Late Delivery† If the order arrives too late for your event, you can return them as outlined above. If we are at fault, we will refund all costs.